Data protection policy

Casinov Privacy Policy – your information is safe with us

Here's a clear explanation of what information you provide when using casinov, where it goes, and how it's kept secure.

Last Updated: January 2026

How we protect your information

Casinov follows internationally recognized standards and practices to keep your data secure.

SSL Encryption

All data exchanged between you and casinov servers is protected by 256-bit SSL encryption, making it unreadable to any third party.

Identity verification (KYC)

Identity documents submitted during account verification are stored in a secure database and can only be accessed by authorized personnel.

Your data is never sold

Casinov never sells your personal data to advertisers or third parties. Your information is used solely to provide our services.

Secure servers

All data is stored on secure servers managed to international standards, with regular security audits conducted.

Two-factor authentication

Two-factor authentication (2FA) is available to protect your account. With 2FA enabled, your password alone is not enough to log in.

Retained for a set period

Once the legal retention period has passed and your account is closed, your personal data is permanently deleted.

1 What Information We Collect

When you create and use a casinov account, various types of information are collected — either automatically or directly from you. This data falls into several categories:

Data Type Example Time of collection
Identity Information Name, date of birth, national ID number During registration and KYC verification
Contact Information Email, phone number, address At registration
Financial information BKash/Nagad number, transaction history During payment
Technical information IP address, browser, and device information During login and browsing
Gaming Data Bet history, game sessions, wins & losses In every game session

No information beyond this is requested. casinov never stores your full card number or CVV.

2 Why this information is collected

Casinov only collects data for specific purposes. No information is collected without a clear reason.

  • To create your account and verify your identity.
  • To process deposit and withdrawal transactions.
  • To meet legal obligations – particularly in compliance with anti-money laundering laws.
  • To ensure platform security and detect fraud.
  • To provide customer service and support.
  • To send bonus and promotional offers (you can opt out of this at any time).
  • To research and analyze ways to improve the platform.

Important: casinov uses your data to serve you better — not against you. You can unsubscribe from any marketing emails or messages directly at any time.

3 How and Where Your Data Is Stored

All your data is stored on secure, encrypted servers that comply with international data protection standards and undergo regular third-party security audits.

Data is retained for as long as your account is active. After account closure, certain data is kept for a legally required period (typically 5 years) before being permanently deleted.

casinov does not store payment details directly — payments are handled through gateway providers who maintain their own security standards.

4 Who your information is shared with

Casinov does not sell your data or share it with advertisers. However, information may be shared in specific circumstances:

  • Payment provider: Information required to process transactions — such as with bKash, Nagad, or your bank.
  • Regulatory authority: With licensing authorities as part of our legal obligations.
  • Law Enforcement: With government authorities upon receipt of a valid legal order.
  • Technology Partners: Service providers used to operate the platform, who are contractually bound to comply with our Privacy Policy.

Outside of the reasons listed above, your information will not be shared without your explicit consent.

5 Cookies & tracking

The casinov website uses cookies – small text files stored in your browser. They are used to maintain your login session, remember your language preference, and monitor site performance.

  • Essential Cookies: Required for the platform to function properly – these cannot be disabled.
  • Functional Cookies: Remembers your preferences and settings.
  • Analytics cookies: To understand how the site is used – user identities remain anonymous.

You can manage cookies through your browser settings, but disabling certain cookies may affect some features of the site.

6 Your Data Rights

At casinov, you have several rights regarding your personal data:

Right to access

To find out what information we hold about you, please submit a request to our support team.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

After closing your account, you may request that your data be deleted.

Right to object

You can object to marketing emails or the use of specific data.

To exercise these rights support@casinov.wsEmail us or reach out via live chat. We typically respond within 30 days.

7 Minor Protection

Casinov strictly does not serve anyone under the age of 18. Age is verified at registration, and additional proof may be requested in cases of doubt.

If a minor is found to have registered an account in error, the account will be closed immediately upon detection and any transactions will be voided. Parents are encouraged to enable parental controls on their child's device.

8 Privacy Policy updates

Casinov may update this policy from time to time. For significant changes, a notification will be sent to your registered email and clearly announced on the site. The date of the latest update will be shown at the top of the page.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree, please request account closure.

9 Privacy Contact

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: support@casinov.ws
Live Chat: Click the chat icon on any page of the site
Response Time: Typically within 24–72 hours

For more details, please visit our Terms & Conditions to read more.

More Questions

There are three ways to get help at casinov. First, click the live chat button in the bottom-right corner of any page – this is the fastest option, with responses typically within minutes. Second, you can email support@casinov.ws – ideal for complex matters where you need to explain things in detail. Third, Help Center page for answers to frequently asked questions. Our support team is available 24/7 in English — even on nights and holidays.

casinov works fully in your mobile browser – no separate app download needed. Simply open casinov.ws in Chrome, Firefox, or any modern browser to access all games, payment options, and support features. For quick access, add a shortcut to your home screen using the browser's "Add to Home Screen" option – it will look and feel just like an app. This works on both Android and iOS.

Your data is safe – get started with confidence

Your privacy is our top priority at casinov. Register and enjoy a safe, secure experience.

By registering, you agree to our Privacy Policy & Terms & Conditions you agree. For users aged 18+ only.

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